Online Course Support - Flash
Please review our Getting Started Manual
- There’s a link in my course that instructs you to click on for lesson information, but when I click on the link, all I get is a blank window. Why can’t I view the lesson information?
- I know that I have Flash installed on my computer, but I still can’t access the lessons section of the site. My course does require Flash. Why can’t I view the lessons?
- The latest lesson should be up, but I can’t access the latest lesson from the Flash interface. Why is that?
1. There’s a link in my course that instructs you to click on for lesson information, but when I click on the link, all I get is a blank window. Why can’t I view the lesson information?
A few of our web-based courses use the Flash plugin to interact with their sites. If you can not view more than a blank window, then your course may use Flash. First, check the welcome page of your course to see if your course requires Flash. if it does, then you will have to download and install the Flash player to your computer by going to the following link:
2. I know that I have Flash installed on my computer, but I still can’t access the lessons section of the site. My course does require Flash. Why can’t I view the lessons?
If you still can’t view any Flash content with the Flash player installed, then there could be two possibilities — either you do not have the latest version of the Flash player, or the plugin is not installed in the particular browser that you are using. If it isn’t installed on the particular browser you are using, you will have to go to the link above to download and install the latest version of the Flash player. If it is merely that you have an outdated version, you will have to uninstall it and then download the latest version from the Macromedia site. Macromedia has uninstallers and detailed information on uninstalling Flash at http://www.shockwave.com/sw/help/player_faq.html
3. The latest lesson should be up, but I can’t access the latest lesson from the Flash interface. Why is that?
As mentioned above in respect to WebCT, web browsers tend to cache files – save files to your computer – in order to speed up download times of websites. This is also true with the flash files on webpages. If you can’t view the updated lessons, then most likely the flash file was cached, so you are viewing the older version of the file. Simply follow the instructions for clearing the cache in the Netscape section of this FAQ, and you should be able to view the latest version of the flash file.